Reputation operations for restaurant chains
We turn guest feedback into fast, brand-safe replies and real business decisions — across every location and every language.
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From feedback to insight and actions
Every review flows through three steps — captured in one place, answered in your brand's voice, and turned into something you can act on.
Capture
Every review, in one inbox
Reviews from every platform and every location land in a single, filterable inbox — no more jumping between logins.
All connected sources, unified
Filter by location, rating, status, language
Clear owner and status on every thread
Reply
Replies, that sounds like your own brand-manager
ThreadWork drafts a reply in your brand's tone and the guests language. You edit, approve, and send — always in control.
Brand tone-lock, set once, enforced everywhere
Multilingual by design - DE, FR, IT, EN and more
Human-in-the-loop approval on anything you choose
Improve
Turn reviews into decisions
Thousands of reviews become a short list of clear signals - recurring issues, location patterns, what to fix next.
Automatic theme & sentiment detection
Patterns by location, region, and brand
Monthly recap your team can act on
Less effort, more insights
Replying to reviews drains hours of manager time and still leaves the real trends buried. We flips both — faster replies, and the signal that was hidden in the noise.
5h
Time back for your managers
We drafts replies in seconds, freeing the ~5 hours a week each location loses to writing them by hand.
100%
On-brand and on-time, every reply
Quality never rides on a manager's mood: every response follows your brand voice and hits your SLA, at every location.
70%
Bring more guests back
Guests are more likely to return when they see you respond — turning a single review into repeat revenue.
95%
Reviews decide who walks in
Guests read reviews before choosing where to eat, so every on-brand reply doubles as marketing.
If feedback goes unaddressed, it costs you revenue and trust. When feedback is acted upon, it becomes your business’s strongest source of growth.
Yaron Fanger
CEO & Founder, ThreadWork
Built to make the hard part easy
Every tool takes the manual, stressful work out of managing reviews — so your team replies faster, stays on-brand, and acts on what guests are really saying.
Everything on one screen
Ratings, response times, and backlog for every location — live, in one view. Stop chasing managers to find out who's behind; spot the problem before it spreads.
Every action, on the record
Every reply and decision is logged and exportable. Turn months of activity into a board-ready update in minutes — with an audit trail that holds up to scrutiny.
Brand Tone-Of-Voice control
Set your voice once — tone, rules, the words you'd never use — and every reply follows it, across thousands of reviews and every location.
Fluent in every language
Replies to each guest natively — French formality, Swiss-German nuance, Italian warmth. Your brand reads as local everywhere it operates.
Full Automation Mode
Put your replies on autopilot — safely and effectively
Let us answer routine reviews automatically — on time, on-brand, every time. You stay in full control: pause it, edit any reply, and set every rule yourself.
You're always in control
Set every auto-reply rule yourself in Settings. Pause automation anytime, or step in to edit any reply by hand — nothing publishes outside the limits you define.
Never miss an SLA
Auto-reply answers within your deadlines, around the clock — high-quality, on-brand responses that protect your reputation even when the team is slammed.
De-Escalation Protocol
Turn risky reviews into resolved cases with De-Escalation Protocol®
When a serious complaint lands, we move it off the public page into a private, tracked case — so you protect your reputation and resolve it calmly, on your terms.
Subscription tiers
Pricing plans that scale with you
Simple, transparent pricing that grows with you.
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BASIC
CHF 35
per location / month
10 replies per month
CHF 1.20 per extra reply
Unified inbox for connected review sources
Drafted replies aligned to your brand tone
Manual review and approval workflow
Single-location reporting
PRO
CHF 79
per location / month
20 replies per month
CHF 0.90 per extra reply
Everything in Basic
Multi-location structure and reporting
De-Escalation automation
Frequently asked questions
Is there a free trial available?
You don't need one. Sign up for free, connect your review platforms, and ThreadWork instantly pulls in your real reviews on your actual locations, not a canned demo. You only subscribe once you've seen it working on your own data. No card upfront, no countdown clock.
Can I change my plan later?
Anytime. Add or remove locations, move up a tier, or scale back for a quiet season — changes apply right away and your billing adjusts automatically. Your plan flexes with your group; you're never locked into a size that no longer fits.
What is your cancellation policy?
Cancel anytime, straight from your account — no notice period, no penalty, no phone call. ThreadWork is month-to-month with no long-term contract, so we earn your business every single month rather than trapping it.
How do I know when I'm using too many credits?
Your usage is always visible in your subscription settings, in real time — no guessing, no end-of-month surprises. Set it to alert you as you approach your limit, and choose to pause usage automatically once your credits run out, so spend never goes beyond what you've decided.
How does billing work?
Simple and predictable: one monthly subscription per location, with a generous allowance of reply drafts included in each plan. Go beyond it in a busy month and you only pay a small per-reply rate for the extra — no surprise tiers. You get a single invoice for your whole group, billed monthly in CHF.
How many locations can I have?
As many as you run — there are no limits. Whether you operate three restaurants or three hundred, you manage them all from one account, with full control over plans and usage at every site. ThreadWork scales with your group, so you never outgrow it.
Can I add team members?
Yes. Invite as many team members as you need and control exactly what each one can see and do from your settings — owners, managers, and read-only each get the right level of access.
Start your free trial
Can’t find the answer you’re looking for? Please chat to our friendly team.
Book a personal demo-session
See it on your own locations. Book a 25-minute working session with a founder. And start running your reputation as operations.
